Refund policy

Customer satisfaction is important to us. If your order arrives damaged, defective, or incorrect, we're here to make it right with a free return or exchange. Please read our policy below to understand your eligibility.

1. Return & Exchange Period

  • You must request a return or exchange within 7 days of delivery.

  • We cannot accept any requests after these 7 days have passed.

2. Eligible Returns & Exchanges

You are eligible for a free return or exchange if:

  • Your item arrived damaged, broken, or defective.

  • You received the wrong product.

  • There was an issue with your order due to an error on our side.

Note: If your request is approved, we will arrange the return and exchange process at no additional cost to you.

3. Change of Mind

We generally do not accept returns or exchanges for:

  • Change of mind.

  • No longer needing the product.

  • Ordering the wrong item by mistake.

If you believe your situation is exceptional, please contact our support team. We will review your request on a case-by-case basis to determine if your order qualifies.

4. Non-Returnable Items

The following items are strictly not eligible for return or exchange:

  • Products purchased during discounts, promotional offers, flash sales, or special seasonal sales.

  • Products damaged due to misuse, negligence, or improper handling after delivery.

  • Items returned without prior approval from our support team.

5. Return Conditions

To qualify for a return or exchange, the product must:

  • Be shipped back within 7 days of delivery.

  • Be in the exact same condition as received (unless it arrived damaged during shipping).

  • Include all original packaging and accessories, where applicable.

  • Be officially approved by our customer support team before being sent back.

6. Refund Process

Once we receive your returned item, our team will inspect it to verify that it meets the conditions of this policy.

  • If approved: Your refund will be processed to your original payment method. Refunds are typically completed within 10 business days after we receive and inspect the returned product.

  • If rejected: We will contact you directly to inform you of the reason why it did not qualify.

7. Exchanges

If your exchange request is approved, we will ship out your replacement product as soon as the original returned item has been received and inspected.

8. Need Assistance?

If you have any questions about returns, exchanges, or your eligibility, please contact our customer support team before sending any item back.

  • Email: skinooxcare@gmail.com

  • Phone / WhatsApp: 03284144466

Disclaimer: We reserve the right to refuse any return or exchange request that does not meet the conditions outlined in this policy.