Frequently asked questions
Find quick answers to common questions about orders, sizing, delivery, and more.
Product
What does Electric Foot Callus Remover do?
The Electric Foot Callus Remover gently removes dead skin, rough patches, cracked heels, and stubborn calluses, leaving your feet soft, smooth, and refreshed in just a few minutes.
Is it painful to use?
No. The device is designed to gently buff away dead skin without causing pain. Avoid pressing too hard, and let the roller do the work.
Is the device rechargeable?
Yes. It features a rechargeable battery, so you don't need to keep buying disposable batteries. Simply recharge it and use it whenever needed.
Can this replace salon pedicures?
Yes. The Electric Foot Callus Remover provides salon-quality foot care at home, helping you keep your feet smooth while saving time and money.
How often should I use it?
For best results, use it 1–2 times per week, depending on the condition of your feet. Regular maintenance helps prevent callus buildup.
Is it lightweight and easy to carry?
Yes. Its compact, lightweight design makes it easy to store at home or pack in your travel bag.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 3–5 business days across Pakistan. Most deliveries arrive in under 3 days, though in some cases it may take slightly longer depending on location and courier conditions.
How long does order processing take?
All orders are processed and dispatched within 1 business day after confirmation.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD for your convenience.
Can I track my order?
Yes, once your order is shipped, tracking details will be shared with you.
What if I’m not available at the time of delivery?
Our courier partner will attempt delivery again or contact you to reschedule.
Do you offer free shipping?
We occasionally offer free shipping across Pakistan during special events, seasonal sales, and festive occasions as a gift to our customers. We also provide discounts and special offers throughout the year. Keep an eye on our promotions to make the most of these deals.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days for damaged, defective, incorrect items, and change-of-mind returns. Please check our Return & Refund Policy to see if your order qualifies.
Can I return the product if I don’t like it?
Yes, returns are possible within 7 days of receiving your order. The item should be in perfect condition with original packaging. Please contact us first to confirm if your return is eligible.
What should I do if I receive a damaged item?
Contact us immediately via email or WhatsApp, and we’ll assist you with a replacement or refund.
Who pays for return shipping?
If the item is damaged or incorrect, we will cover the return process.
How do I start a return or exchange?
Contact our support team at luseajewels@gmail.com or via WhatsApp 0328-4144466. We’ll guide you through the process.
How long does the refund take?
Refunds are processed after inspection and usually take 5–7 business days to reflect in your account.